General Information

Our goal is to serve each and every customer to his or her full satisfaction. Our excellent terms and conditions also contribute to this. We deliver only original brand products (used and brand new). The contract is concluded with our acceptance of the proposal submitted by the customer with his order. Acceptance is made by our confirmation, which contains the main elements of the order. If you have any questions regarding our General Terms and Conditions, please contact info@tondomusic.com.

Refusal of acceptance

In case of unjustified refusal of acceptance of goods delivered by us, we charge the costs incurred. In case of repeated refusal of acceptance, the customer number is blocked.

Warranty/Liability

Liability on the goods supplied is limited to a replacement delivery. Claims for rescission of contract or reduction in payment will not be considered provided a replacement delivery can be made within a reasonable period of time. Complaints regarding product defects may be made within 8 days. If an inspection of the defective product reveals that the defect is attributable to negligence on the part of the purchaser (such as damage due to careless handling), the purchaser shall be liable for the cost of the replacement delivery.
We accept no liability for any hardware damage caused by the copy protection.
Our liability for our own fault, as well as that of our legal representatives and agents is limited to intent and gross negligence. This does not apply to the breach of fundamental contractual obligations and absence of warranted characteristics.

Jurisdiction

Our business activities are based exclusively on Swiss law. The place of jurisdiction is Lugano. In addition, we are also authorized to use the client’s forum.

Data protection

Nuvola64 Sagl records only indispensable data that are used for the execution of the order and to facilitate as much as possible for regular customers their subsequent acquisitions. Personal data are treated confidentially and are not given to third parties for advertising purposes. Open and completed orders are stored. This data can be accessed at any time in the password-protected login area. In order to offer possibly advantageous options for the choice of payment method, we must protect both the customer and ourselves from possible abuse.

Delivery terms

Items available immediately are delivered, depending on the time of receipt of the order and payment at our delivery service, in 1/2 working days. These are average times which may, however, vary in case of delivery problems by industry. Any delay in delivery will never result in a reduction in the selling price.

Payment Terms

Payment in advance via the following options:

Bank Transfer

Credit Card via Payrexx

Take back/exchange

For copyright reasons, we can only take back or exchange sound, image and information media if the goods are still in their original packaging and/or sealed (MINT/MINT condition). Of course, this does not apply in case of wrong delivery or manufacturing defects.

Returns

Returns must be made within 14 days. The 14-day return policy does not apply to bulk orders (more than 3 pieces of the same item). Returns must be accompanied by the invoice or delivery note, otherwise processing will not be possible. Returns for reasons not mentioned can be taken back only in consultation with our customer service department.
The cost of returning the goods is the responsibility of the buyer, unless it is a misdelivery or manufacturing defect.

NEW SEAMED ITEMS POLICY

Due to a recent spike of Customers Purchasing SEALED records only to claim damages and trying to return them we are now unable to offer returns on ANY SEALED item. ALL SALES ON SEALED ITEMS ARE THEREFORE FINAL.

Data protection declaration

Nuvola64 Sagl, Viale Stazione 1, 6817 Maroggia Switzerland, is the operator of the websites www.tondomusic.com, www.tondomusic.ch, shop.tondomusic.com, shop2.tondomusic.com and the services offered on them and is therefore responsible for the collection, processing and use of your personal data and the compatibility of the data processing with applicable data protection laws.

Opening a customer account and registering for the newsletter

To place orders in the online shop or to subscribe to our newsletter, you need to open a customer account. We collect the following data when registering a customer account:

– Password
– First and last name
– Postal address (street, country, zip code, city)
– Email address

The data are collected for the purpose of providing the customer with direct, password-protected access to basic data stored by us. The customer can view completed and open orders. The legal basis for processing data for this purpose is the consent given by you in accordance with Art. 6 para. 1 lit. a EU-DSGVO.
Furthermore, we need this information to send you the newsletter, if sending the newsletter is desired.

Purchasing in the online store

If you wish to place orders in our online store, the following information is required for contract processing:

– First and last name*
– Postal address (street, country, zip code, city)*
– Email address*

Unless otherwise stated in this privacy policy or expressly agreed to, we will use the above data only to process the contract, in particular to fulfill your orders, deliver the ordered products and ensure correct payment.The legal basis for processing data for this purpose is the fulfillment of a contract within the meaning of Art. 6 para. 1 lit. b EU-DSGVO.

Guest Ordering

Through our website you can place orders as a guest without opening an account or registering for future orders.
In order to process your order, your personal data (see data when purchasing in the online store) will be stored.

Transmission of data to third parties

Your data will never be sold, passed on to third parties or used to generate markenting spam. The data will remain solely the property of Nuvola64 Sagl.

Cookies

Cookies help in many ways to make your visit to our websites easier, more enjoyable, and more meaningful. Cookies are files of information that your web browser automatically stores on your computer’s hard drive when you visit our website.
We use cookies, for example, to offer you the shopping cart feature on different pages and to temporarily save your information when you fill out a form on the website so that you don’t have to re-enter it when you call up another subpage. Cookies can also be used to identify you as a registered user after you register on the website, without you having to log in again when you call up another subpage. Most Internet browsers automatically accept cookies.

Contact us

If you have any questions about data protection on our websites, wish to request information or request deletion of your data, please contact our contact person for data protection law by sending an e-mail to info@tondomusic.com.